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Order and Shipping information

Order information:

Orders are possible by phone,fax, e-mail or in our online-shop.
You can reach us on the phone Monday to Thursday 8 am - 4 pm and Friday 8 am - 2 pm (CET).

The minimum order amount is 30 EUR (within Germany) and 70 EUR abroad.
If you want to order below this minimum order value, please contact our distributors.

Please note the following when placing an order with us:
1. Eye types and eye colours are only available in the stated size ranges.
2. Not all eyes are available in increments of 1mm.
When in doubt, we will supply the next larger size available.
3. Where a double size (e.g. 20/24 mm or 18/10 mm) is shown.
the smaller size = iris diameter,
the larger size = base diameter of the eye.
4. Some certain articles can be supplied on pre-packed, minimum quantities only.
5. The photographs on this website have been produced with great care.
Nevertheless some colours may differ slightly from the original due to technical reasons.

 

Shipping information:

We normally send out your order one day after the order has been placed (Monday - Friday)
Depending on availability.

Orders that are placed before 11 AM are usually sent on the same day.
Next-day express shipping possible on request.

We send by DHL and UPS only. All shipments are covered by insurance.
Very large orders can also be sent by a forwarding company.

We always do our best to deliver your order as quickly as possible.
Though please understand that we cannot stock each and every item all the time.
New productions take about 1 - 4 weeks depending on the article and the quantity.

 
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