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Terms and conditions

1. Orders:
All orders are carried out in strict rotation.
Supply with reservation.
A partial supply is possible if not all articles are in stock.
Only written orders, our confirmation of order or our pro-forma invoice are binding.

2. Prices:
All prices are understood ex works in Euro plus freight and VAT (for Germany and customers from EU-countries without Ust.-ID No.).
Prices are subject to extraordinary fluctuations of the raw material prices.

3. Delivery:
Delivery is pricipally made ex works at the customer’s own risk.
The dispatch is effected by DHL, UPS or forwarding agent.

4. Payment:
by credit card, in advance, PayPal or if possible against cash on delivery.

5. Minimum value:
Germany: 30 €
abroad: 70 €
For small orders below the minimum order value there is a 10 € handling surcharge.
Alternatively, the handling of small orders can be made by our resellers.

6. Minimum quantity:
When placing an order, please note that the minimum quantities specified in the price list can not be changed.

7. Right to return:
Returns or exchanges of ordered items can only be made within 14 days after receiving them.
Custom made eyes and special offers can not be returned or exchanged.

8. Special designs:
Special designs on request, if technically possible.
There is no right of return or exchange of special designed eyes.
The price will be charged depending on the individual expense.

9. Liability:
The goods are shipped at the customer’s own risk.
Complaints concerning the quantity and the quality of the goods can only be acknowledged if they are effected three days after receipt of goods at the latest. Further claims to liability cannot be undertaken (e.g. subsequent breaking of eyes or peeling of the colour).
Please note that you only use ph-neutral clay when you set our handpainted and hard-burned eyes !! Our products are not usable for medical purposes or children’s toys !

10. Reservation of rights:
The goods remain our property until the amount is paid in full.

11. Place of performance or jurisdiction:
Place of performance for delivery and payment is D-96271 Grub am Forst.
Place of jurisdiction for both sides is D-96450 Coburg.

12. Bank connections:
a) Sparkasse Coburg-Lichtenfels
D-96450 Coburg
account no.: 92015536
BLZ: 783 500 00
IBAN: DE05783500000092015536
b) Postbank Nürnberg
D-90329 Nürnberg
account no.: 16030-855
BLZ: 760 100 85
IBAN: DE 92760100850016030855

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